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An online casino is all about safety and sometimes unexpected things happen which can lead to a player account being blocked. In this article you will find the most common reasons why this can happen and what to do to avoid this trouble.

Suspected Fraud

This is the most common reason why players can lose access to their accounts. A Casino can usually suspect if a player is doing something wrong or his actions are suspicious. If a player is doing something fraudulent or might be related to other fraudulent players (by IP, device, etc) then his account will be blocked until clarification.

Promotional Abuse

The Casino has a zero-tolerance policy towards promotional abuse and offer-related fraudulent activity on accounts. Promotions at the Casino are intended as a reward to regular and valued customers. In order to continue giving the best possible offers to valued customers, it is necessary to ensure that promotional abuse does not take place. Accordingly, before any withdrawals are processed, all play will be reviewed for irregular playing patterns that may constitute promotional abuse. If something suspicious is found, the account may be blocked and the player will be need to prove the opposite.

Multiplied accounts

According to the casino rules, the player’s account should be registered to one person, who should provide a correct name and personal details and it should only be issued once for and not duplicated to any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. schools, workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. If the Casino finds a violation it can block the account for the reason of “Duplicate account”.

Self-exclusion

Each Casino has a self-exclusion button, where players can close their accounts for some reason. It is designed to make the account deleting process easier, but sometimes players press the button by accident or just to see what will happen.

Account verification failed

After winning a good amount of money and before withdrawing funds players should prove their identity by sending ID documents. Sometimes there could be some problems if player tries to cheat and send someone else’s document, or if player refuses to send their ID documents. However, it is normal online casino procedure which was created to provide safety.

If you have encountered one of these problems, don’t panic, keep calm and turn to the casino support team and explain the situation to them. All these problems can be easily solved and the account can be returned to the player if no casino rules were broken.